Guest Post: Take the Payment

Customer and shop assistant in a shoe shop

A customer is standing by the vacuum cleaner display. The Sales assistant approaches the customer and ask “are you looking for a upright or cylinder?”

Which letter best describes the selling skills?

  • Product knowledge know what you are selling.
  • Acknowledge customer- make eye contact
  • You now establish the customers need & wants
  • Match the products to the needs & wants
  • Ensure the customer is satisfied.
  • Now close the sale
  • Take the money!

Great post from Leo’s Blog. That’s a great acronym to remember what you need to do.

One euro coins

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