When hosting companies go bad
I’ve just had a run-in with my old hosting provider ServerGrid and it has just escalated to a point where I can’t work with them any more. The latest debacle consisted of them turning off one of my websites last week because they alleged that I was using a section of it to send spam! Those pages hadn’t been in use for a couple of years, so this was highly unlikely, but they deactivated the site without any notification. I realised this a couple of days later, so raised a ticket about the problem. It’s now 5 (FIVE) days later and I’m still waiting for the ticket to be resolved! How shoddy is that!
I’ve just looked over my ticket history and I raised 27 tickets this year, most of them caused by sites being down or non-responsive. Most of the tickets were pretty frustrating. I would raise a ticket that there was a problem, they reply a few hours later saying that it looks fine at their end, I tell them I still have a problem, then a few hours later the box gets reset (problem goes away) and they email back saying that it still looks fine from their end.
As I’m writing this post The Only Network is still offline but I’ve already made the domain change to move it to my new host (Tubu, whom I love). I raised the ticket last Thursday about this and it’s Tuesday now and well, I’m sick of being treated like crap. The ineptitude of their staff and their sheer reluctance to help means that they have lost one customer who was happy to sing their praises in the past.
Goodbye ServerGrid. I won’t be missing you!
8mm film to DVD6 people commented!
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Nice to know, I’ll avoid servergrid, I havent got time to be writing tickets all the time….
Ditto. I’m leaving my beloved Hosting UK. A small, very helpful company in Wales. I know everyone on the tech team and they are all knowledgeable and accommodating. However, they seem to be losing touch with my needs in a support role and in terms of flexibility of their packages. They have started in VPSs, which I think has been problematic. I wouldn’t hesitate to recommend them, but for my own support issues (tickets unresolved after weeks) with my VPS I have to send a clear message … and that is to leave.
Turns out I am now at 1&1, which is cheaper, faster, better. Just have to deal with shaky VoIP support lines to the US. VPS has been A1.
I think you might have fixed the “console is undefined” JS error, btw. You’ve avoided being in my list of “Javascript Wall of Shame” (coming soon), though you would be in good company
Maybe it was with your WordPress upgrade?
Hmm .. re the Javascript error, sites nowadays (particularly this one with it’s busy sidebar) tend to be dependant on script injected from other sources. I guess that tends to mean you see errors pop up and disappear which are really out of your sphere of control.
Welcome to the distributed web!
(I have recently removed CloudShout and Scoutle as the fact that they poll their servers every couple of seconds was doing my head in)
Tubu loves you too Owen!