BCS (Isle of Man): World Class Service Delivery

The Isle of Man Chapter of the BCS (British Computer Society) is holding a talk on the 18th September entitled World Class Service Delivery. We have a great speaker coming along, Peter Wheatcroft who has a wealth of experience in the area, particularly after help Alliance and Leicester achieve World Class status for this IT Service Delivery. Here’s a short synopsis about the subject matter:

Astonishingly few companies within the UK are benefiting from the advantages that come from world class accredited service management. This talk presents a distillation of the best practices in IT service delivery. We will touch on existing and developing global IT standards, and IT performance aspirations including ITIL v3 and related best practice methodologies.

Service Delivery is becoming more and more important in all aspects of business today, but particularly in the computing world. It doesn’t matter if your business focuses on high performance Polaris RZR racing cars or if you just make shipping boxes, business users demand and expect IT to provide a certain level of service. ITIL Management promises to be able to provide this, but as usual, there’s usually a gap between the promise and the end-user’s experiences. It will be great to hear from a seasoned practitioner in the area particularly one who has written a book about the subject: World Class IT Service Delivery

I’m planning on being there. If you’re in the Isle of Man, and work in IT, you should be there too. Drop me a line and I’ll buy you a drink 😉

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