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I came across an interesting website today, that of West Yorkshire Police, which is interesting in that it has an Online Compliments Form and an Online Complaints Form. A couple of things hit me about those forms, which inspired me to put pen to paper… Read more »
Interesting post by Chuck Martin entitled Check What Was Heard, Not What Was Said. In it he claims that most organisation communication issues are not caused by the fact that the message wasn’t transmitted correctly, but that the listener may apply some sort of bias/interference/interpretation… Read more »