Do you ever get those moments where you see something online, think to yourself that you’re looking at something that
Continue readingTag: customer-experience
Great work Subway!
I popped out to get my lunch from Subway today. I like the freshness of the food and the taste
Continue readingMessing with your client’s expectations
Had an interesting experience on my flybe flight a couple of days ago. As I was checking in, the ground
Continue readingCustomer Disappointment
We went to the cinema last weekend. This was a big thing for us, as since Arthur was born 15
Continue readingOn the subject of errors
It’s an unavoidable fact of life that sometimes things just go wrong. Sometimes it’s due to factors in your control,
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