Posts Tagged ‘customer-experience’

My horror story with Beyond Television

Do you ever get those moments where you see something online, think to yourself that you’re looking at something that you really need and go ahead and purchase it under the assumption that you’ll have your item in a few days and everything would be just fine? Well, that’s exactly...

Great work Subway!

I popped out to get my lunch from Subway today. I like the freshness of the food and the taste of the bread, but I try not to do it too often as I could eat a footlong Sub every day and my diet would go to the dogs. Anyway,...

Messing with your client’s expectations

Had an interesting experience on my flybe flight a couple of days ago. As I was checking in, the ground staff asked the usual question: “Would you like a window or an aisle seat?”. I thought about it for a split second and selected a window seat. After all, it’s...

Customer Disappointment

We went to the cinema last weekend. This was a big thing for us, as since Arthur was born 15 months ago we haven’t had much chance to get out alone. But we have Camille’s parents over, so they looked after the kiddo while we took the night off. So...

On the subject of errors

It’s an unavoidable fact of life that sometimes things just go wrong. Sometimes it’s due to factors in your control, sometimes it just isn’t; but things will indubitably go wrong. We tend to get judged on this sometimes, others are only human after all, but we also get judged on...

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