Here’s a great post about how effective communication can be the only way a problem can be resolved. It’s a story about an issue with a server backup which took 11 hours to backup 19Gb of data. The morale of the story is in understanding how the problem wasn’t initially...
Today has been particularly instructive in terms of learning some communication tips. This morning I came across a post on Strive Notes focusing on written communication. The post talks about the process of putting together an effective written message namely: Identify your main communication objective Decide on the message(s) you want to...
Interesting post by Chuck Martin entitled Check What Was Heard, Not What Was Said. In it he claims that most organisation communication issues are not caused by the fact that the message wasn’t transmitted correctly, but that the listener may apply some sort of bias/interference/interpretation to the communication that is...