Posts Tagged ‘airlines’

No fun on Qantas

Just been reading about how Qantas will be offering “internet access” on their flights. Except it’s not really internet access, but just a whole bunch of canned pages consisting of “100 movies, 500 television show episodes, 1000 audio CDs, 20 radio channels and 80 games”. Now that’s not very good...

How to upset a customer

What do you think is a best way to disappoint a customer? I’m sure you can come up with a big list, but right there at the top is promising something and not delivering. I arrived at the airport this morning nice and early because I knew they had free...

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