photo credit: ph0t0 {loves you too}

I’ve just had a run-in with my old hosting provider ServerGrid and it has just escalated to a point where I can’t work with them any more. The latest debacle consisted of them turning off one of my websites last week because they alleged that I was using a section of  it to send spam! Those pages hadn’t been in use for a couple of years, so this was highly unlikely, but they deactivated the site without any notification. I realised this a couple of days later, so raised a ticket about the problem. It’s now 5 (FIVE) days later and I’m still waiting for the ticket to be resolved! How shoddy is that!

I’ve just looked over my ticket history and I raised 27 tickets this year, most of them caused by sites being down or non-responsive. Most of the tickets were pretty frustrating. I would raise a ticket that there was a problem, they reply a few hours later saying that it looks fine at their end, I tell them I still have a problem, then a few hours later the box gets reset (problem goes away) and they email back saying that it still looks fine from their end.

As I’m writing this post The Only Network is still offline but I’ve already made the domain change to move it to my new host (Tubu, whom I love). I raised the ticket last Thursday about this and it’s Tuesday now and well, I’m sick of being treated like crap. The ineptitude of their staff and their sheer reluctance to help means that they have lost one customer who was happy to sing their praises in the past.

Goodbye ServerGrid. I won’t be missing you!

It’s great that a service organisation is so responsive to the needs of their customers. I would recommend them to anyone!