Posts Tagged ‘expectations’

How to upset a customer

What do you think is a best way to disappoint a customer? I’m sure you can come up with a big list, but right there at the top is promising something and not delivering. I arrived at the airport this morning nice and early because I knew they had free...

10 ways to manage your boss

Interesting article to read this morning. Talks about what it claims to be “the most important relationship you have at work”. Very interesting take on the subject, and some good advice in there. If you have become used to Dilbert-fuelled cynisism about the workplace, it’s refreshing to see some good...

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