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We live in a busy, busy world. In this modern, world shopping over the internet is becoming increasingly more popular than physical shopping, creating a lot of goods to be delivered to the homes of millions of recipients across the country. We don’t have time, however to sit around inside our house waiting for our goods to arrive, and neither do we have time to travel to depots to pick our goods up when we miss delivery. We become extremely disgruntled customers, quite quickly if the delivery of our goods isn’t speedy and efficient, and if accepting delivery of them eats into our precious time. But how, as a business are you supposed to manage all of this for your customers? How can you manage their expectations, take up as little of their time as possible and prevent them from missing their delivery? SMS notifications could be the answer to your problems.
With SMS notifications you can keep your customers fully informed of the status of their order, at all times throughout the entire delivery process. You could send them a message, perhaps as their goods leave your depot, one confirming it’s been received at the hub of your delivery partner and perhaps one confirming the date it will be expected out for delivery, with estimated delivery times, if possible. You could also consider, at the point of confirming when delivery will be, giving your customers the opportunity to reply via SMS to re-arrange delivery to a time convenient to them if needed, although you are likely to need buy-in from your delivery partner, as they will need to manage this for you.
Your customers are bombarded with information from all sources. The best way to reach out to them is by SMS, as receiving information in this way doesn’t require customers to answer a phone and spend time speaking to you, or log on to a computer to check through their numerous e-mails. SMS messages are quick and easy to read, they come through singularly, separate to other information, simply popping up onto our phone as they reach us. This makes them more likely to be read by your customers than any other method of communication and your customers will certainly thank you for using this method of keeping them informed. SMS messages can also help to keep delivery costs down, as delivery drivers are less likely to have to make repeat journeys due to customers not being available the first time an attempt is made.
As previously discussed, your busy customers will appreciate being fully informed of the status of their delivery and having the option to re-schedule to a time convenient to them will certainly impress them. They will be able to put their faith in your company, as they witness the care you take with delivering their goods and they will feel safe, in the knowledge of where their parcels are at all times. With SMS, you are also showing your customers that you care about them, that you value their time and recognise the importance of them receiving their goods in a timely, efficient manner. Of course, knowing the time and effort you put into getting their orders to them, may convince customers to order from you again, the next time they need something. SMS can really work for companies not only as way to keep customers but also as a way to keep costs down.