Remember the days when having an IT problem meant phoning the IT department and waiting for someone to come round? Fans of the show The IT Crowd will related to those days. However, it’s easy to see that those days have long gone. Thanks to the pervasiveness of networks nowadays, together with powerful tools at our disposal, your tech support doesn’t have to be in the same building, in the same state, or even the same country!
I was thinking this as I was browsing through the website of Spirinet, a firm in the U.S. that specialises in IT Support. They can support companies across the whole of the U.S. and Canada because they have the right tools at their display. They even provide IT Outsourcing Services where they can handle all your IT needs, leaving you to focus on your core competencies (and thereby reducing the cost of your overheads).
Spirinet also provide cloud services like application hosting, voice over IP and email hosting which means that you can benefit from their services without having to go out and buy new equipment, Again, remote access tools mean that these services can be provided in an economically efficient manner, once again reducing costs.
Interesting model. I wonder if there are many similar providers this side of the pond.