Comments on: Does EU Regulation [EC]261/2004 cover snow disruption? http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/ Distracting the Mind with Information Overload Mon, 16 Jan 2012 21:10:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andres http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-83532 Andres Tue, 25 Jan 2011 15:40:43 +0000 http://www.u-g-h.com/?p=3261#comment-83532 Hi, did you write them a letter or an email? To what address? Can you share the letter? I'm in a similar situation (http://baravalle.it/blog/andres/london_biella_xmas_2010) - but just back from my trip so I've started to look at compensation just now. Thanks, Andres Hi,
did you write them a letter or an email? To what address?

Can you share the letter?

I’m in a similar situation (http://baravalle.it/blog/andres/london_biella_xmas_2010) – but just back from my trip so I’ve started to look at compensation just now.

Thanks,

Andres

]]> By: Paris-student http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-83259 Paris-student Tue, 28 Dec 2010 16:00:19 +0000 http://www.u-g-h.com/?p=3261#comment-83259 Hi! I found you blog after googling "EC 261". I know you wrote this almost a year ago, but the same thing just happened to me with Air France: they cancelled my flight last Friday (24th December) from Paris Orly to Nice (where I was going to celebrate Christmas with my family), and left all the passengers on their own, with no information and with company representatives refusing to talk to us. I was in the boarding zone already when I received a text message "you flight is cancelled - thank you for you understanding", with no reason, no instruction. (Well, it had been snowing a little the night before, so they used this as an excuse when I called them yesterday, but most of the previous flights to Nice, and all the following actually took off this day.). I had to take a taxi from the airport to one of Paris train's stations (25 euros), and then a high-speed train from Paris to Nice (126 euros) to get to my final destination. I also had to spend 16 euros to have lunch in the train (at a time where I should have been having lunch for free with my grandparents and family). I will have a refund on the flight (78 euros) but this leaves 89 euros that I would like Air France to pay since they offered no assistance, no information, no re-routing alternatives. I am a student, this is a lot for me (and I guess this is pretty much nothing for them!). If I had not taken the train, I would have ended up spending Christmas Eve alone in my student room... Now, I get to my question: what did you exactly write to Ryanair and Flybe? I told Air France about the EC 261 regulation over the phone, but they told me that it "did not apply at all" "because of the snow" (I reiterate: there was no snow anymore, almost all flights to my destination - which were full, unfortunately - took off this day, and 95% of the flights to all the other destinations also did take off... but I can't prove it so just let's assume that it was snowing...). I am sure this regulation in fact applies, and want to write them a letter with all my receipts (taxi, train, train restaurant) and ask for my 89 euros. I would really appreciate if you could tell me which articles from EC 261 and which arguments you used in your letters to the airlines, and how you formulated it... If you could send me some extracts from the actual letters, it would be great! Many thanks in advance, Louise. Hi!
I found you blog after googling “EC 261″. I know you wrote this almost a year ago, but the same thing just happened to me with Air France: they cancelled my flight last Friday (24th December) from Paris Orly to Nice (where I was going to celebrate Christmas with my family), and left all the passengers on their own, with no information and with company representatives refusing to talk to us. I was in the boarding zone already when I received a text message “you flight is cancelled – thank you for you understanding”, with no reason, no instruction. (Well, it had been snowing a little the night before, so they used this as an excuse when I called them yesterday, but most of the previous flights to Nice, and all the following actually took off this day.).
I had to take a taxi from the airport to one of Paris train’s stations (25 euros), and then a high-speed train from Paris to Nice (126 euros) to get to my final destination. I also had to spend 16 euros to have lunch in the train (at a time where I should have been having lunch for free with my grandparents and family). I will have a refund on the flight (78 euros) but this leaves 89 euros that I would like Air France to pay since they offered no assistance, no information, no re-routing alternatives. I am a student, this is a lot for me (and I guess this is pretty much nothing for them!). If I had not taken the train, I would have ended up spending Christmas Eve alone in my student room…

Now, I get to my question: what did you exactly write to Ryanair and Flybe? I told Air France about the EC 261 regulation over the phone, but they told me that it “did not apply at all” “because of the snow” (I reiterate: there was no snow anymore, almost all flights to my destination – which were full, unfortunately – took off this day, and 95% of the flights to all the other destinations also did take off… but I can’t prove it so just let’s assume that it was snowing…). I am sure this regulation in fact applies, and want to write them a letter with all my receipts (taxi, train, train restaurant) and ask for my 89 euros.

I would really appreciate if you could tell me which articles from EC 261 and which arguments you used in your letters to the airlines, and how you formulated it… If you could send me some extracts from the actual letters, it would be great!

Many thanks in advance,
Louise.

]]> By: Owen http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-77160 Owen Wed, 17 Mar 2010 21:25:07 +0000 http://www.u-g-h.com/?p=3261#comment-77160 I actually got a positive response from the companies. They sent me an apology and fully reimbursed all my expenses. It's nice to see that the system works sometimes Owen I actually got a positive response from the companies. They sent me an apology and fully reimbursed all my expenses. It’s nice to see that the system works sometimes

Owen

]]> By: Thorsten http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-77158 Thorsten Wed, 17 Mar 2010 08:55:56 +0000 http://www.u-g-h.com/?p=3261#comment-77158 Have you had a response from the airlines, or even a satisfactory resolution??? I undertake some research on the Air Passengers Regulation at the moment (as part a Consumer Law module at uni), hence my interest! T. Have you had a response from the airlines, or even a satisfactory resolution??? I undertake some research on the Air Passengers Regulation at the moment (as part a Consumer Law module at uni), hence my interest!

T.

]]> By: Nothing new from the airlines | A bit of this and a bit of that http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-76909 Nothing new from the airlines | A bit of this and a bit of that Sun, 17 Jan 2010 01:06:01 +0000 http://www.u-g-h.com/?p=3261#comment-76909 [...] it’s been a week since I wrote to RyanAir and FlyBe about our cancelled flights and subsequent re-routing costs, and haven’t really heard anything yet. Well, it was only a [...] [...] it’s been a week since I wrote to RyanAir and FlyBe about our cancelled flights and subsequent re-routing costs, and haven’t really heard anything yet. Well, it was only a [...]

]]> By: RyanAir vs FlyBe | MBA Geek http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-76898 RyanAir vs FlyBe | MBA Geek Wed, 13 Jan 2010 21:57:34 +0000 http://www.u-g-h.com/?p=3261#comment-76898 [...] we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we [...] [...] we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we [...]

]]> By: How do smokers manage? | A bit of this and a bit of that http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-76869 How do smokers manage? | A bit of this and a bit of that Fri, 08 Jan 2010 23:36:34 +0000 http://www.u-g-h.com/?p=3261#comment-76869 [...] had some travel worries on our last trip to Malta and we ended up spending interminable hours stuck in airport terminals. [...] [...] had some travel worries on our last trip to Malta and we ended up spending interminable hours stuck in airport terminals. [...]

]]> By: Keeping the competition level | MBA Geek http://www.u-g-h.com/2010/01/08/does-eu-regulation-ec2612004-cover-snow-disruption/comment-page-1/#comment-76868 Keeping the competition level | MBA Geek Fri, 08 Jan 2010 23:22:36 +0000 http://www.u-g-h.com/?p=3261#comment-76868 [...] had some travel disruption recently and I came up first hand against the EU Directive regulating passenger rights. It’s [...] [...] had some travel disruption recently and I came up first hand against the EU Directive regulating passenger rights. It’s [...]

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