Comments on: Thanking customers for their complaints http://www.u-g-h.com/2008/04/22/thanking-customers-for-their-complaints/ Distracting the Mind with Information Overload Mon, 16 Jan 2012 21:10:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chelle http://www.u-g-h.com/2008/04/22/thanking-customers-for-their-complaints/comment-page-1/#comment-65437 Chelle Wed, 23 Apr 2008 02:20:50 +0000 http://www.u-g-h.com/?p=1896#comment-65437 i have 5+ years of customer service experience...i have been called every dirty name in the book and even once had a guy threaten to shoot me because of a return he made had to be credited to his card and not in cash. I think the reason that customer service is so bad is because to put up with all that I barely made $8 an hour and trying to feed & clothe & house me and my 2 year old. Seth has a point and he seems to understand it more than most people, but i doubt anyone has ever threatened to shoot him! I enjoyed small is the next new big - looking forward to meatball sundae when i have some time! i have 5+ years of customer service experience…i have been called every dirty name in the book and even once had a guy threaten to shoot me because of a return he made had to be credited to his card and not in cash. I think the reason that customer service is so bad is because to put up with all that I barely made $8 an hour and trying to feed & clothe & house me and my 2 year old. Seth has a point and he seems to understand it more than most people, but i doubt anyone has ever threatened to shoot him! I enjoyed small is the next new big – looking forward to meatball sundae when i have some time!

]]> By: John Hunter http://www.u-g-h.com/2008/04/22/thanking-customers-for-their-complaints/comment-page-1/#comment-65433 John Hunter Wed, 23 Apr 2008 00:37:15 +0000 http://www.u-g-h.com/?p=1896#comment-65433 Customer service is sadly getting worse and worse. Companies now see serving customers as just an expense. As though the money customers spend is just their right and the customer's should just pay their money and stop asking for stuff. See the <a href="http://management.curiouscatblog.net/category/customer-focus/" rel="nofollow">Curious Cat Management Improvement Blog - Customer category for my thoughts on customer service</a>. Customer service is sadly getting worse and worse. Companies now see serving customers as just an expense. As though the money customers spend is just their right and the customer’s should just pay their money and stop asking for stuff. See the Curious Cat Management Improvement Blog – Customer category for my thoughts on customer service.

]]> By: Nathan Pledger http://www.u-g-h.com/2008/04/22/thanking-customers-for-their-complaints/comment-page-1/#comment-65407 Nathan Pledger Tue, 22 Apr 2008 12:07:27 +0000 http://www.u-g-h.com/?p=1896#comment-65407 Much as I hate to agree to the big mouths of the web (Seth, Nielson, et al), I have to agree. How can you improve if you don't listen to your users/customers? (This is why I'm currently revamping the checkout stage on our various e-Commerce sites to include a bit more graphical visual cues and workflow tweaks) Take the BBC, after their £550,000 rebrand of their News output, they responded with a blog entry: http://www.bbc.co.uk/blogs/theeditors/2008/04/comments_on_changes.html Original blog entry: http://www.bbc.co.uk/blogs/theeditors/2008/04/new_news.html Of course, poor BBC, they'll never satisfy *everyone*. As long as thye get rid of the grey, I'll be happy. Much as I hate to agree to the big mouths of the web (Seth, Nielson, et al), I have to agree.

How can you improve if you don’t listen to your users/customers? (This is why I’m currently revamping the checkout stage on our various e-Commerce sites to include a bit more graphical visual cues and workflow tweaks)

Take the BBC, after their £550,000 rebrand of their News output, they responded with a blog entry:

http://www.bbc.co.uk/blogs/theeditors/2008/04/comments_on_changes.html

Original blog entry:

http://www.bbc.co.uk/blogs/theeditors/2008/04/new_news.html

Of course, poor BBC, they’ll never satisfy *everyone*. As long as thye get rid of the grey, I’ll be happy.

]]>