Don’t you just hate it when a company offers you something and fails to deliver? Camille placed an order with Dell for a couple of laptops for her brothers who have been saving for months on end now. They spoke to a salesperson over the phone, worked through what they wanted and were promised delivery by December 21st. A few days before they called up Dell as the Order Status was still in Pre-Production. She was assured over the phone that the computers will arrive on the date promised.
Guess what? The day before she got an email saying that the laptops won’t arrive till the end of January! How’s that for disappointing a customer? I used to recommend Dell before .. don’t think I’ll do it any more now!
The morale of the story is that if you promise a customer something, make sure you deliver! There is nothing worse than setting someone’s expectations and then failing to deliver. My best online experience was ordering something from Amazon. The promised to deliver an item within 10 days day and I had it within 5! You can imagine just how delighted I was.
Anyway, we’ve gone ahead and bought two HP laptops from Comet. Goodbye Dell!