Comments on: The Art of the Refund http://www.u-g-h.com/2007/04/27/the-art-of-the-refund/ Distracting the Mind with Information Overload Thu, 25 Feb 2010 09:25:19 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Reviews and More http://www.u-g-h.com/2007/04/27/the-art-of-the-refund/comment-page-1/#comment-7144 Reviews and More Fri, 27 Apr 2007 20:30:28 +0000 http://www.u-g-h.com/index.php/2007/04/27/the-art-of-the-refund/#comment-7144 I couldn't agree more about the refund thing. I recently had a very bad experience with a website called Rivals.com that charges US$99 for a yearly membership and automatically renews that membership (that point is in the fine print). I requested a refund from their Customer Service dept. but was rejected and treated rather poorly. Ever since then, I've been talking about how much I hate the site and will be blogging about it soon as well. :( I couldn’t agree more about the refund thing. I recently had a very bad experience with a website called Rivals.com that charges US$99 for a yearly membership and automatically renews that membership (that point is in the fine print). I requested a refund from their Customer Service dept. but was rejected and treated rather poorly.

Ever since then, I’ve been talking about how much I hate the site and will be blogging about it soon as well. :(

]]> By: JasonJ http://www.u-g-h.com/2007/04/27/the-art-of-the-refund/comment-page-1/#comment-7140 JasonJ Fri, 27 Apr 2007 20:07:40 +0000 http://www.u-g-h.com/index.php/2007/04/27/the-art-of-the-refund/#comment-7140 Yes, this is certainly a true observation. There are other ways, along the "no-refund" to "full-refund, no questions asked" spectrum, that a company can operate. Whether it be store credit or restocking fee, companies have many options available. And let's not forget the external pressures which have an effect -- like what other companies in the same segment are doing... -Jason Yes, this is certainly a true observation. There are other ways, along the “no-refund” to “full-refund, no questions asked” spectrum, that a company can operate. Whether it be store credit or restocking fee, companies have many options available.

And let’s not forget the external pressures which have an effect — like what other companies in the same segment are doing…

-Jason

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